id: 7e.1-overview title: 7E.1 Overview meta: Overview of the role of the Appeals Team within the IFC. order: 1 auth: appeals #
7E.1 Overview #
7E.1.1 #
The Infinite Flight Appeals Team objective is to review User-Appealed Level 2 and 3 Violations issued by IFATC on the Expert Server. Appeals Team members must{.red} consider all factors and make an independent or team determination to uphold or reverse the issued Violation based on server rules, user history, and personal ATC experience.
To carry this out, Appeals Team members will be added to the following channel within Discord:
| Channel | Purpose |
|---|---|
| #appeals | This is where the appeals team can discuss appeals, procedures, and request additional input from Staff and IFC Moderators |
7E.1.2 #
In rare circumstances a Level 1 Violation may be appealed and reviewed if it was the result of a technical issue outside of the User’s control (see 7E.2.1 below)
User replays with session times totaling 50 hours or more should{.red} be ignored and the User advised to perform regular refreshes of the app. Extreme app use is discouraged and may result in technical errors which cannot be reproduced
7E.1.3 #
The following rules must{.red} be followed at all times:
- The Appeals Team must{.red} communicate professionally and respectfully at ALL times to best represent Infinite Flight as an extension of the company’s voice
- Members must not{.red} use any language which may be deemed offensive and must{.red} practice common courtesies to best serve a uniquely diverse User base
- Appeals Team members must not{.red} discuss appeals or share User replays outside of the appropriate channels to maintain User confidentiality
- Appeals Team members must not{.red} share the contents of the Appeals Administrator Dashboard and may forfeit service with Infinite Flight if the distribution of sensitive information is discovered
- Members must{.red} make an effort to remain active to keep each member’s commitment low